Tell us about the home

Five minutes. Everything here is from your tenancy agreement and what you know about who lives there — we do not need your full name or address until there are papers to write.

Postcode

England only.

House number and street

Flat or room (if any)

How many people live there in total

Everyone, including you and any children.

How many separate households

A couple or a family counts as one household. Four friends sharing are four households.

We share a kitchen, a bathroom or a toilet

Rent (£)

Per

Of that, universal credit housing costs paid straight to the landlord (£)

Only universal credit: section 44(3) names universal credit and nothing else, in both versions of the section. Housing benefit goes in the next box instead. Empty if neither.

Of that, rent someone else paid straight to the landlord — housing benefit, a council, family (£)

Not universal credit, which goes in the box above. This one turns on a date: from 1 May 2026 the Act counts rent paid 'by, or on behalf of, the tenant', so it stays in your claim — for months before that date it does not, and we work the two halves out separately.

Who do you pay the rent to?

When did you move in?

When did you move out?

I still live there

Landlord's name

Letting agent (if any)

Your email

We send you a link to your case. There is no password.

I agree to the privacy notice. My details and any files I upload are stored in the EU and deleted automatically — uploaded files after 30 days and the case after 60 days — and I can delete everything at any time with the link in my email.